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Accepting or Declining ShiftAlerts

Note: ShiftAlert is an optional application that may not be enabled in your configuration. Contact your Staff Manager Clinical Consultant or Cerner Corporation Client Services for more information.

You receive ShiftAlert messages based on your communication preferences, which you set on the My Preferences page. Each method (telephone call using IVR, email, or text message) also tells you how to accept or decline the ShiftAlerts. If you want to change how you receive ShiftAlerts, go to the My Preferences page to update your communication preferences.

When you accept a ShiftAlert, Clairvia Web

• Sends a message to the designated manager or managers letting them know that the ShiftAlert has been accepted.
• Sends a message to the other users who received the ShiftAlert letting them know that the need has been filled.

Important: ShiftAlerts are urgent staffing needs. Once you accept a ShiftAlert, you are obligated to work that shift. You cannot cancel an accepted ShiftAlert. If you cannot work your ShiftAlert, you should contact your manager immediately.

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