In-App Help was last updated in 8.6.4 (released 10/23/2019) if you are looking for help with a feature that has been added or enhanced since 8.6.4, please check in Online Help from Help menu.

1. For All Users

This section covers Clairvia Web features that work the same way for all users.

Clairvia Web and Dates

How Clairvia Web displays dates depends on the date settings of your Clairvia Web server and your computer. For example, if you are using a Windows computer, your Region and Language settings will control how Clairvia Web displays dates and which date separators, such as dashes and slashes, are used.

Based on your initial date settings, Clairvia Web supports the following short date formats.

• Two-digit day, two-digit month, and two-digit year (dd/mm/yy and dd-mm-yy)
• Two-digit day, two-digit month, and four-digit year (dd/mm/yyyy and dd-mm-yyyy)
• Two-digit month, two-digit day, and two-digit year (mm/dd/yy and mm-dd-yy)
• Two-digit month, two-digit day, and four-digit year (mm/dd/yyyy and mm-dd-yyyy)
• Two-digit year, two-digit month, and two-digit day (yy/mm/dd and yy-mm-dd)
• Four-digit year, two-digit month, and two-digit day (yyyy/mm/dd and yyyy-mm-dd)

The solution does not support short dates that require the use of text in mmm/dd/yy format, such as Mar/01/14. In cases where Clairvia Web writes out the month and year, it uses the format Month Year, such as December 2013. Email notification messages and Interface Manager configurations use the date format set on your Clairvia Web server.

Dates in Clairvia Web

Clairvia Web enforces a two-digit month and day numerical date format, adding a zero to single digit months and days. For example, if your date settings use the format d/m/yyyy, the solution will instead use a dd/mm/yyyy format. Similarly, Clairvia Web enforces a four-digit year format even if your date settings call for a two-digit year.

Dates in Staff Manager Reports

Due to limitations within Crystal Reports, Staff Manager Client reports honor your computer's selected date settings format. When necessary due to space limitations, Staff Manager may drop leading zeros from months and days. Date separators align to your computer's date settings.

Dates in Staff Manager Client

For Staff Manager Client users, if you select an unsupported date format in Windows Region and Language settings, the solution will display the following message each time you log in and each time your computer date settings change.

The format of your system short date is not supported by this application:

The day setting or the month setting or both use names instead of numbers.

This application requires numbers to represent dates (such as 01/01/2013). Do you approve of a change to set the short date system settings to the supported numerical format?

Selecting NO will cause date format problems in this application.

Selecting YES will change your system to use numerical day and month formats.

Date formatting in Staff Manager Client has the following known limitations.

• Calendar pop-up windows, Schedule Navigator headings, and similar pages may show month and year (such as March 2014) regardless of the user's Region and Language settings.
• Reports dates may display as single digit day-month (such as 1-3 or 15-3) even when short date format is set to show a two-digit date and a month abbreviation.
• The Impact of Exceptions on Workload Report Crystal Report Parameter dialog does not recognize location short date format.
• If you select a format that involves the name of the month in a language other than English, you may see inconsistencies in how the solution displays the month name.

Staff Manager and Time Zones

Staff Manager can accommodate environments in which organizations spanning time zones also share the same servers. Your Clinical Consultant sets each facility's time zone in Staff Manager Administrator, along with whether the facility uses Daylight Saving Time, where applicable. By default, the solution sets all facilities to use the time zone of your database server time.

Staff Manager uses the facility-based time zone setting uses the facility-based time zone setting for the following features:

• Facility-based reporting
• Display of data As of information, such as the Now on Demand Manager pages and Current Acuity data

Where appropriate, date and time displays include the time zone identifier, such as EST for Eastern Standard Time or MDT for Mountain Daylight Time. The solution updates the time zone identifier as you move through facilities so that it displays the time of the facility you are viewing. Because you can run audit reports across facilities, the solution writes all audit data using the database server time.

Reports that include a date and time stamp showing when the report was run use the time zone of your workstation.

A Note about Daylight Saving Time

Staff Manager receives its date and time information directly from your server, so that you never have to change the time and date settings for either Daylight Saving Time or Standard Time.

Application Compatibility: Operating Systems, Devices, and Browsers

Operating Systems

The Staff Manager suite is fully compatible with the Windows operating system (OS). It is not designed for compatibility with the Macintosh, Linux, or Android operating systems.

Devices

You can best view Clairvia Web using a desktop or laptop computer. While you can view Clairvia Web with smart phones and tablets (Windows, Android, or iPad), you may have difficulties navigating to and using some pages and features, such as the right-click context menus, depending on the display size and the device OS.

Browsers

Clairvia Web has been optimized for use with Microsoft Internet Explorer in Compatibility View mode; however, we have made and continue to make enhancements to achieve cross browser compatibility. Our initial efforts have focused on high volume and high use pages accessed by employees on a regular basis, such as the My Requests page.

Version 8.7.2.0 Browser Compatibility by Page or Feature

Important: The following list is not comprehensive; we are expanding it and correcting over time.

The pages and features in the following tables are marked as follows:

• Fully Compatible (Full): The page or feature functions and displays correctly in the listed browser.
• Partially Compatible (Partial): The page or feature functions but the display may have some irregularities, such as columns out of alignment. The Known Limitations column lists these irregularities.
• Not Compatible (NC): The page or feature does not function or display correctly in the listed browser.
• Not Verified (NV): The page has not been tested with this browser but should work, although the page display may have some irregularities.

Clairvia Web

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Demand Manager

Outcomes-Driven Acuity

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