In-App Help was last updated in 8.6.4 (released 10/23/2019) if you are looking for help with a feature that has been added or enhanced since 8.6.4, please check in Online Help from Help menu.

Understanding Open Shifts, Shift Opportunities, and ShiftAlerts

ShiftAlert is an optional application that may not be enabled in your configuration. Contact your Staff Manager Clinical Consultant or Cerner Corporation Client Services for more information.

The Opportunities feature helps you find staff to work unfilled shifts.

• Open shifts identify holes in the schedule, a need to fill specific tasks on a profile. Open shifts are not displayed on employee dashboards, and there are no incentives connected with filling an open shift.
• Shift opportunities are similar to open shifts; however, shift opportunities follow a designated posting schedule and there may be incentives associated with working a shift opportunity. Shift opportunities are posted on employee dashboards if
  • The feature is enabled for the employee's profile
  • The employee has permission to view shift opportunities
  • The employee meets the criteria for the open opportunity
• ShiftAlerts are special shift opportunities used to identify urgent staffing needs that schedulers or managers push out to qualified staff members by telephone (using Interactive Voice Response or IVR), email, or text message. Each staff member can select whether to receive ShiftAlerts and what communications methods they prefer on the My Preferences page.

Staff members can see a list of opportunities and ShiftAlerts when they open Clairvia Web. Clairvia Web displays ShiftAlerts, but it also sends them directly to staff members by their preferred communication channel: email, text message, or telephone.

There are two types of shift opportunities.

• Schedule Me opportunities are auto-approved. The first person to sign up receives the shift.
• Consider Me opportunities are manager-approved. Several people may request to work the shift, but the manager decides which request to accept.

All ShiftAlerts are Schedule Me opportunities by default. The first person to accept the ShiftAlert is assigned to it.

Opportunity Rewards (Optional)

Organizations and managers can decide to attach rewards to opportunities. Rewards can be dollars or points; users can redeem points like frequent flyer miles.

Once an employee works an opportunity, the manager must confirm that the employee worked the shift. Only then does the employee receive the reward points or dollars. Employees contact their manager to redeem the points or dollars in their Reward Account.

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